1. 01Shared folders and drives“It's on the shared drive, but I think you need access. Let me check.”Phrases 9 min
  2. 02Flash drives and external drives“My laptop isn't reading the flash drive. Could you try it on yours?”Phrases 9 min
  3. 03When your hard drive fills up“My hard drive's almost full, so I'm moving old files to the shared drive.”Phrases 9 min
  4. 04Installing software at work“I need admin rights to install it. Could you put in a request for me?”Phrases 9 min
  5. 05When the office internet goes down“Is it just me, or is the internet really slow this morning?”Phrases 9 min
  6. 06Finding it on the intranet“The vacation form is on the intranet, under Human Resources.”Phrases 9 min
  7. 07Everyday computer lines“I'm locked out of my account. Could you reset my password?”Phrases 9 min
  8. 08A call to the help desk“I've got a presentation in twenty minutes, and I'm locked out of my laptop.”Conversation 9 min