Unit 1 · B1 · IntermediatePhone CallsAnswering, redirecting, leaving messages, calling back.6 lessons Unit 2 · B1 · IntermediateTalking to CoworkersAsking for help, offering help, venting carefully, talking about experience.6 lessons Unit 3 · B1 · IntermediateAround the OfficeBroken machines, the mail room, equipment, policies, business cards, cubicles.12 lessons Unit 4 · B1 · IntermediateComputers & IT TroubleDrives, shares, software, the internet, the intranet.8 lessons Unit 5 · B1 · IntermediateEmailAsking for an address, attachments, reply-all, forwarding, email problems.8 lessons Unit 6 · B1 · IntermediateMeetingsBefore, during and after; canceling politely.5 lessons Unit 7 · B1 · IntermediateExplaining & PresentingExplaining a process and presenting to a room.3 lessons Unit 8 · B1 · IntermediateTalking to Your ManagerAsking for more work, raising frustration, talking about another manager.5 lessons Unit 9 · B1 · IntermediateLeading Your TeamProject changes, deadlines, questions, encouraging, correcting.7 lessons Unit 10 · B1 · IntermediateRunning Late & Days OffA little late, very late, leaving early, sick days, vacation.6 lessons Unit 11 · B1 · IntermediateBusiness TripsFirst-trip questions, talking to people, meals on the road.5 lessons Unit 12 · B1 · IntermediatePerformance ReviewsReview season, achievements, self-improvement, compensation.5 lessons Unit 13 · B1 · IntermediateResigning & Moving OnGiving notice, negotiating before you leave, saying it well.4 lessons