Words to know
have none left
a small mistake in typing or printing
give something to each person in a group
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
- MiaText hidden. Listen first.
- WeiText hidden. Listen first.
Practice · 3 min
Shadow Wei first. He turns a disaster into a to-do list, and his tone never rises. Keep "Okay" calm and "Exactly" pleased. Then take Mia's part. She starts in a panic and ends relieved; let "That's actually a good excuse to follow up" be the moment her voice relaxes.
- MiaWei, I have a problem. Look at my new business cards.
- WeiThey look great. Nice paper. What's wrong?
- MiaRead the email address.
- WeiOh. There's an extra letter in it. Anyone who writes to you will get an error.
- MiaFive hundred cards, and every one has a typo. I've already handed out twenty.
- WeiOkay. Have any of the people you met today written to you yet?
- MiaI don't know. That's the problem. If they tried, it bounced.
- WeiDo you remember who you gave them to?
- MiaSome of them. I have their cards too. Maybe fifteen people.
- WeiThen email those fifteen tonight. Say it was nice to meet them, and give them the right address.
- MiaThat's actually a good excuse to follow up.
- WeiExactly. The typo has become a reason to write to them.
- MiaAnd tomorrow? I've got no cards I can use.
- WeiWrite the correct address on the back with a pen. People remember cards with handwriting on them.
- MiaReally?
- WeiIt looks personal. Or send them your contact from your phone while you're talking.
- MiaI'll do both. And the printer is going to hear from me.
- WeiOrder new ones from a shop here in Singapore today. Some print overnight.
- MiaThanks, Wei. I thought the whole conference was ruined.
- WeiIt's a typo, not a disaster. Everyone here has made one.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.