Words to know
watch what someone does and do the same
start talking about a topic
a small action that shows respect or thanks
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
- EmmaText hidden. Listen first.
- HarutoText hidden. Listen first.
Practice · 3 min
Shadow Haruto first. He's giving rules, but kindly, so his voice stays relaxed; lean on the contrast words: "the end, not the start", "both hands", "I wouldn't". Then take Emma's part. Her questions are quick and a little nervous; let each one rise at the end.
- EmmaHaruto, thanks for meeting me early. I really want to get tomorrow right.
- HarutoOf course. You'll be fine. The partners here in Osaka are very friendly.
- EmmaI brought a gift from Seattle. Smoked salmon. When do I give it to them?
- HarutoGood choice. Give it at the end of the meeting, not at the start.
- EmmaWhy the end?
- HarutoAt the start, everyone's busy with cards and seats. At the end, it feels like a thank-you.
- EmmaMakes sense. And the business cards? I've read about ten different rules online.
- HarutoTake theirs with both hands and actually read it. Don't put it straight in your pocket.
- EmmaWhere do I put it, then?
- HarutoOn the table in front of you during the meeting. It helps you remember names, too.
- EmmaOkay. And the dinner afterward? I'm worried I'll do something rude by accident.
- HarutoHonestly, follow Mr. Ueda's lead. When he starts eating, you start.
- EmmaCan I bring up the delivery dates at dinner? That's the whole reason for the trip.
- HarutoI wouldn't. Dinner is for getting to know each other. Business comes back the next morning.
- EmmaSo the salmon, the cards, and a lot of patience.
- HarutoMostly patience. They already like the proposal. Tomorrow they want to like you.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.