Words to know
accept changes calmly instead of fighting them
a change made very close to the planned time
use a situation as well as you can
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
- JunText hidden. Listen first.
- SophiaText hidden. Listen first.
Practice · 3 min
Shadow Jun first. He complains, but he's not angry, only tired; let "Seven?" jump up in surprise, then come back down. Then take Sophia's part. She answers every problem with a plan, so her lines are steady and practical. Hit the numbers cleanly: "five thirty", "three", "five questions".
- JunSophia, did you see the email? They've moved tomorrow's meeting.
- SophiaI saw. It's at their factory outside Toronto now. Seven a.m.
- JunSeven? The factory's an hour away. We'd have to leave at six.
- SophiaFive thirty, if the traffic's bad. I've already booked a car.
- JunThis is the third change since we landed. Doesn't it bother you?
- SophiaA little. But getting upset won't move the meeting back to their office.
- JunI prepared a whole presentation for their conference room. Screens, slides, everything.
- SophiaAt a factory, they'll probably want to walk us around the floor instead.
- JunSo my slides are useless.
- SophiaNot useless. Print the three most important ones. We can show them on paper while we walk.
- JunPaper. Okay. That's not a bad idea, actually.
- SophiaAnd think about it. We'll see the production line with our own eyes. That beats any slide.
- JunTrue. We've only ever seen photos of it.
- SophiaSo let's make the most of it. Write down five questions about the machines.
- JunFine. I'll go with the flow. But I'm getting coffee on the way.
- SophiaGet two. And wear comfortable shoes. Factory floors are long.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.