Words to know

accept changes calmly instead of fighting them

a change made very close to the planned time

use a situation as well as you can

Step 1 of 5

Listen first

No text yet. Listen for who, where and what goes wrong.

JunSophia

Practice · 3 min

Shadow Jun first. He complains, but he's not angry, only tired; let "Seven?" jump up in surprise, then come back down. Then take Sophia's part. She answers every problem with a plan, so her lines are steady and practical. Hit the numbers cleanly: "five thirty", "three", "five questions".

  1. JunSophia, did you see the email? They've moved tomorrow's meeting.
  2. SophiaI saw. It's at their factory outside Toronto now. Seven a.m.
  3. JunSeven? The factory's an hour away. We'd have to leave at six.
  4. SophiaFive thirty, if the traffic's bad. I've already booked a car.
  5. JunThis is the third change since we landed. Doesn't it bother you?
  6. SophiaA little. But getting upset won't move the meeting back to their office.
  7. JunI prepared a whole presentation for their conference room. Screens, slides, everything.
  8. SophiaAt a factory, they'll probably want to walk us around the floor instead.
  9. JunSo my slides are useless.
  10. SophiaNot useless. Print the three most important ones. We can show them on paper while we walk.
  11. JunPaper. Okay. That's not a bad idea, actually.
  12. SophiaAnd think about it. We'll see the production line with our own eyes. That beats any slide.
  13. JunTrue. We've only ever seen photos of it.
  14. SophiaSo let's make the most of it. Write down five questions about the machines.
  15. JunFine. I'll go with the flow. But I'm getting coffee on the way.
  16. SophiaGet two. And wear comfortable shoes. Factory floors are long.

Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.