Can we push it to Thursday?

Shadow Kavya first. She's asking for a change, so she softens it: "Actually", "Could we", "I'm sorry". Keep those words warm and unhurried. Then take George's part. He's a little disappointed at first; let "Oh" fall, then let his voice recover by "That's fair."

1. GeorgeHi, Kavya. It's George, calling about Wednesday's demo. Are we still on?
2. KavyaHi, George. Actually, you beat me to it. Could we push it back?
3. GeorgeOh. I've already booked my flight from Singapore for it.
4. KavyaI know, and I'm sorry. Our head nurse is off sick this week, and she has to see the demo.
5. GeorgeCouldn't someone else from the ward join instead?
6. KavyaNot really. She's the one who plans the shifts. If she isn't convinced, nobody uses the software.
7. GeorgeThat's fair. So she's the real user.
8. KavyaExactly. There's no point showing it to people who won't touch it.
9. GeorgeOkay. When is she back?
10. KavyaMonday. Could we reschedule for next Thursday? Same time, same room here in Bangalore.
11. GeorgeLet me check. Thursday morning I'm in Delhi. Would four o'clock work for you?
12. KavyaFour is when the shifts change. The ward will be chaos. How about three?
13. GeorgeThree is tight. But if I take the early flight down, it works.
14. KavyaThank you. Let me make it up to you. Lunch with the nursing team is on us.
15. GeorgeNo need. But I'll never say no to lunch.
16. KavyaThen it's settled. I'll send a new invite this afternoon.