Ananya calls the IT help desk at her office in Bangalore forty minutes before a client presentation. Listen for how the technician keeps her calm, and how she half-admits what went wrong.

Step 1 of 6

Listen first

No text yet. Listen for who, where and what goes wrong.

TechAnanya

Practice · 3 min

Record Ananya's line "Um, I think so? I'm pretty sure I uploaded them on Monday." Let "I think so" rise like a question, then say "pretty sure" a little faster, as if you're convincing yourself. Play the model and compare. In real speech, "pretty sure" often means "not sure at all."

Your recording stays on this device. Nothing is uploaded.

Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.