A customer gets the wrong dish. Listen for how he complains without sounding rude, and for how the server fixes it without arguing.
Step 1 of 6
Listen first
No text yet. Listen for who, where and what goes wrong.
- ServerText hidden. Listen first.
- CustomerText hidden. Listen first.
- ServerText hidden. Listen first.
- CustomerText hidden. Listen first.
- ServerText hidden. Listen first.
- CustomerText hidden. Listen first.
- ServerText hidden. Listen first.
- CustomerText hidden. Listen first.
- ServerText hidden. Listen first.
Practice · 3 min
Record yourself saying the customer's first two lines, then play the model and compare. Does your "sorry" go up or down? In the model it goes down, which sounds calm and certain rather than nervous.
Your recording stays on this device. Nothing is uploaded.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.