A tired passenger reaches the transfer desk after his first flight lands late. Listen for the two options the agent gives him, and for why he apologizes at the end.
Step 1 of 6
Listen first
No text yet. Listen for who, where and what goes wrong.
- RohanText hidden. Listen first.
- AgentText hidden. Listen first.
- RohanText hidden. Listen first.
- AgentText hidden. Listen first.
- RohanText hidden. Listen first.
- AgentText hidden. Listen first.
- RohanText hidden. Listen first.
- AgentText hidden. Listen first.
- RohanText hidden. Listen first.
- AgentText hidden. Listen first.
- RohanText hidden. Listen first.
- AgentText hidden. Listen first.
- RohanText hidden. Listen first.
- AgentText hidden. Listen first.
Practice · 3 min
Record yourself saying Rohan's third line, "Sure, here you go. Is there another flight tonight, by any chance?" Then play the model and compare. Notice how "by any chance" comes at the end, a little lower and softer. It turns a demand into a hopeful question, which is exactly the tone you want at a busy desk.
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Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.