Words to know
light, polite conversation about everyday topics
say something that makes people feel less awkward
a friendly small-talk question about someone's recent days
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
- EricText hidden. Listen first.
- FatimaText hidden. Listen first.
Practice · 3 min
Shadow Eric first. Small talk works when the questions are short and follow what the other person says: "Did you get any sleep?" "What did you study?" Keep each one light and curious. Then take Fatima's part. She's tired but friendly; let "Stop there" be playful, not rude.
- EricGood morning. Twenty-fourth floor too?
- FatimaYes, please. Thank you.
- EricExcuse me, are you Ms. Okafor? You're meeting our team this morning. I'm Eric, from the design team.
- FatimaNice to meet you, Eric. Yes, I'm a little early.
- EricThat's lucky. The coffee's fresh before ten. How's your week going so far?
- FatimaBusy. I flew in from Nairobi late last night.
- EricThat's a long trip before a meeting. Did you get any sleep?
- FatimaAbout four hours. I'm running on coffee.
- EricThen you're going to the right floor.
- FatimaGood to know. Have you been in Dubai long?
- EricTwo years. Before that, I was in Toronto. I'm still getting used to the summers here.
- FatimaSummer here is serious. I lived in Dubai for a year when I was a student.
- EricReally? What did you study?
- FatimaArchitecture. That's why I'm so interested in your designs.
- EricThen you'll like the model we built for you. The roof alone took us three weeks.
- FatimaStop there. Don't tell me anything else. I want to be surprised.
- EricMy lips are sealed. Here's our floor. After you.
- FatimaThank you, Eric. That was a nicer ride than most.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.