Words to know
with very little warning
do someone's work while they're away
deal with a problem until it's fixed
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
- OliviaText hidden. Listen first.
- VikramText hidden. Listen first.
Practice · 3 min
Shadow Vikram first. He's asking a big favor, so he opens with an apology and keeps his voice low and sincere. Then take Olivia's part. Notice the turn from "Tomorrow?" (shocked) to "What if I take the late one?" (problem-solving). Make that change audible.
- VikramOlivia, do you have a minute? I'm sorry, this is going to be a big ask.
- OliviaThat doesn't sound good. What's happened?
- VikramThe pump system we installed in Nairobi stopped this morning. The hospital there is on backup power.
- OliviaThe one I designed? Have they sent the error logs?
- VikramThey have, and nobody here understands them. They need you there. Tomorrow, if possible.
- OliviaTomorrow? Vikram, it's my sister's birthday dinner tonight. I've been planning it for a month.
- VikramI know it's short notice. I wouldn't ask if there was another way.
- OliviaWhat time is the flight?
- VikramThere's one at eight a.m. tomorrow, and another at eleven p.m.
- OliviaWhat if I take the late one? I go to dinner tonight and work on the logs from here tomorrow.
- VikramThat could work. You might even fix part of it remotely before you land.
- OliviaAnd who's going to cover for me on the bridge project?
- VikramI'll ask the bridge team. Two of them know your drawings. Anything else you need?
- OliviaA hotel close to the hospital, and someone on site who can open the control room at night.
- VikramDone. I'll sort out both this afternoon.
- OliviaOkay. Send me the logs. And please tell my sister this is all your fault.
- VikramHappily. Thank you, Olivia. Really.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.