Words to know

with very little warning

do someone's work while they're away

deal with a problem until it's fixed

Step 1 of 5

Listen first

No text yet. Listen for who, where and what goes wrong.

VikramOlivia

Practice · 3 min

Shadow Vikram first. He's asking a big favor, so he opens with an apology and keeps his voice low and sincere. Then take Olivia's part. Notice the turn from "Tomorrow?" (shocked) to "What if I take the late one?" (problem-solving). Make that change audible.

  1. VikramOlivia, do you have a minute? I'm sorry, this is going to be a big ask.
  2. OliviaThat doesn't sound good. What's happened?
  3. VikramThe pump system we installed in Nairobi stopped this morning. The hospital there is on backup power.
  4. OliviaThe one I designed? Have they sent the error logs?
  5. VikramThey have, and nobody here understands them. They need you there. Tomorrow, if possible.
  6. OliviaTomorrow? Vikram, it's my sister's birthday dinner tonight. I've been planning it for a month.
  7. VikramI know it's short notice. I wouldn't ask if there was another way.
  8. OliviaWhat time is the flight?
  9. VikramThere's one at eight a.m. tomorrow, and another at eleven p.m.
  10. OliviaWhat if I take the late one? I go to dinner tonight and work on the logs from here tomorrow.
  11. VikramThat could work. You might even fix part of it remotely before you land.
  12. OliviaAnd who's going to cover for me on the bridge project?
  13. VikramI'll ask the bridge team. Two of them know your drawings. Anything else you need?
  14. OliviaA hotel close to the hospital, and someone on site who can open the control room at night.
  15. VikramDone. I'll sort out both this afternoon.
  16. OliviaOkay. Send me the logs. And please tell my sister this is all your fault.
  17. VikramHappily. Thank you, Olivia. Really.

Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.