Do I need the extra coverage?

Shadow Mateo first. He pushes back without being rude: "Actually, I think..." and "Can I check before I decide?" are the polite way to say no to an upsell. Keep them relaxed. Then take the clerk's part. Her lines are friendly routine; she says them a hundred times a day, so keep the rhythm quick and bright.

1. ClerkHi there. Picking up a car today?
2. MateoYes, a reservation under Mateo Garcia. A compact, for three days.
3. ClerkGot it, Mr. Garcia. Can I see your license and the card you booked with?
4. MateoHere you go. It's a company card.
5. ClerkThanks. Now, would you like to add our full coverage? It's twenty-five dollars a day.
6. MateoTwenty-five a day? That's almost as much as the car.
7. ClerkIt covers any damage, even if it's your fault. A lot of people think it's worth it.
8. MateoActually, I think my company already has insurance for rentals. Can I check before I decide?
9. ClerkSure, take your time.
10. MateoHere's the travel policy on my phone. Damage to rental cars is covered on company cards.
11. ClerkThen you probably don't need ours. I'd keep that page handy, though.
12. MateoGood idea. So no extra coverage, thanks.
13. ClerkNo problem. The tank is full. Please fill up before you bring it back, or there's a refueling charge.
14. MateoHow much is that?
15. ClerkAbout twice the price at the pump. There's a gas station two minutes from the return lot.
16. MateoNoted. Anything else I should know about Austin?
17. ClerkDon't park downtown on weekdays without paying. The tickets are expensive.
18. MateoThanks. That tip might save me more than the coverage.
19. ClerkHere are your keys. Row C, space fourteen. Enjoy your trip.