A client wants a launch one week early, and Daniel has to tell the project lead in their Chicago office. Listen for how he softens bad news, and how Kavya pushes back without shutting him down.

Step 1 of 6

Listen first

No text yet. Listen for who, where and what goes wrong.

DanielKavya

Practice · 3 min

Record Kavya's line "A week? Daniel, we're already cutting it close as it is—" and stop hard on "is", the way she gets cut off. Then play the model. Notice that the pitch stays level at the break: an interrupted sentence doesn't fall at the end, because the speaker hasn't finished her thought.

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Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.