A food bank coordinator calls a volunteer about a gap in the weekend schedule. Listen for what he can't do, what he offers instead, and what she asks him to bring.

Step 1 of 6

Listen first

No text yet. Listen for who, where and what goes wrong.

CoordinatorVolunteer

Practice · 3 min

Record yourself turning down the first request and offering something else in the same breath: "I'd love to help, but I can't do Saturday. I could do Sunday morning instead." Compare with the model. The "but" should be soft, and the offer should sound warm, not like an excuse.

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Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.