An office worker brings a dead laptop to the help desk a few hours before a presentation. Listen for what's really broken, and for how the problem gets solved today.
Step 1 of 6
Listen first
No text yet. Listen for who, where and what goes wrong.
- CharlotteText hidden. Listen first.
- TechText hidden. Listen first.
- CharlotteText hidden. Listen first.
- TechText hidden. Listen first.
- CharlotteText hidden. Listen first.
- TechText hidden. Listen first.
- CharlotteText hidden. Listen first.
- TechText hidden. Listen first.
- CharlotteText hidden. Listen first.
- TechText hidden. Listen first.
- CharlotteText hidden. Listen first.
- TechText hidden. Listen first.
- CharlotteText hidden. Listen first.
- TechText hidden. Listen first.
Practice · 3 min
Record Charlotte's first line and compare it with the model. "Sorry to bother you" opens the door, the problem comes next, and the deadline comes last. That last part is what gets people to help you first, so don't drop it when you ask for help at work.
Your recording stays on this device. Nothing is uploaded.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.