Everyday Conversations · Home, Money & Getting Around
When the mail arrives
“My package says delivered, but it isn't here.”
B1 · Intermediate9 minPhrases
When you need this
Most deliveries arrive without a word spoken. The conversations start when something goes wrong: you missed the delivery, the box went to a neighbor, the tracking says delivered but there's nothing at your door, or the thing inside is broken. These phrases help you explain the problem clearly to a neighbor, a building manager or a customer service line.
When you report a problem, give the facts in order: what you expected, what happened, and what you'd like them to do. "It was supposed to arrive Monday, it hasn't come, and I'd like a replacement" gets results faster than a long complaint.
Phrases
nobody was home when it came
write your name to show you received something
collect it yourself
the tracking and reality don't match
gave it to someone next door
asking a roommate or neighbor
it was broken when it came
something different from what you ordered
asking for a new one
asking for your money back
it hasn't arrived yet
choose a new day for it
Say it out loud
Tap a sentence to hear it. Say it after the voice.
Practice · 3 min
Say the line that fits. Situation on the left, one natural line on the right.
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Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.