When you need this

Internet talk at home is usually about one of three things: getting a guest onto the Wi-Fi, figuring out why it's slow, or calling the internet provider when it's down. Each has its own small set of phrases.

When you call a provider, the support person will walk you through steps: unplug this, wait, check the lights. Tell them what you've tried first so you don't repeat it, and describe the lights on the router, because that's what they'll ask about.

Phrases

the first question most guests ask

the device won't join the network

there's no connection at all

pages take a long time to load

the box that sends out the Wi-Fi signal

restart a device by cutting the power

a light on the router goes on and off

how strong the Wi-Fi is in a place

the company you pay for internet service

a time when the service stops working for many people

take files from the internet / send files to it

the amount of internet you use on a phone plan

Say it out loud

Tap a sentence to hear it. Say it after the voice.

Practice · 3 min

Say the line that fits. Situation on the left, one natural line on the right.

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Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.