When you need this
Most work emails are built from the same small pieces: a greeting, a polite first line, the point, a friendly offer, a sign-off. When those pieces come without thinking, you can spend your attention on the part that matters, which is the point.
Match the other person's tone. If a client writes "Hi" and signs with a first name, "Dear Sir or Madam" in your reply sounds cold. If it's a first contact or an official matter, "Dear" plus a title and last name is the safe start. Sign-offs follow the same scale: "Talk soon" for a teammate, "Best" for most people, "Kind regards" when it's formal. And when you need to chase an unanswered email, keep it light. "Following up on..." reminds without blaming.
Phrases
the usual openings; add the person's first name
the formal opening, for a first email or an official matter
a polite first line before the business
thanking someone for their reply
apologizing for answering late
a polite reminder about an earlier email
referring to something you agreed on a call or in a meeting
you've answered inside their message
a friendly offer at the end
a warm answer when someone thanks you
a formal close when you expect an answer
common sign-offs, from relaxed to formal
a friendly sign-off for someone you work with a lot
Say it out loud
Tap a sentence to hear it. Say it after the voice.
Practice · 3 min
Say the line that fits. Situation on the left, one natural line on the right.
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Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.