Words to know
change the design or structure of a room or building
lasting only for a limited time
accept something unpleasant without complaining
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
- NguyenText hidden. Listen first.
- CharlotteText hidden. Listen first.
Practice · 3 min
Shadow Nguyen first. His "Great" is sarcastic; say it flat and low so nobody could hear it as real. Then take Charlotte's part. She turns a complaint into an action, and her best lines are short and practical: "It's temporary." "Nobody reads the bottom." Give each one a small pause after it.
- CharlotteNguyen, have you read the email about the remodel?
- NguyenI skimmed it. They're finally replacing the old carpet?
- CharlotteMuch more than that. They're taking down the walls on our whole floor. It's going open plan.
- NguyenOpen plan? I'm on sales calls all day.
- CharlotteThe email says there'll be quiet rooms for calls. Eight of them.
- NguyenFor sixty people? That's going to be a fight every morning.
- CharlotteMaybe. But first there's the move. We're working on the fourth floor for six weeks while they build it.
- NguyenThe fourth floor? Isn't that where the old training rooms are?
- CharlotteYes. Folding tables, no windows, and one coffee machine for everyone.
- NguyenSix weeks of that. Great.
- CharlotteIt's temporary. And honestly, our floor is falling apart. The heating's been broken since January, and this is Manchester.
- NguyenTrue. I've been wearing my coat at my desk.
- CharlotteSo we put up with the fourth floor, and we get a new office with heating and better light.
- NguyenAnd eight quiet rooms for sixty people.
- CharlotteThen let's say something now, before the design is final. They want feedback by Friday.
- NguyenThey do? That wasn't in the part of the email I read.
- CharlotteIt was at the bottom. Nobody reads the bottom.
- NguyenOkay. I'll write to them today and ask for more quiet rooms. Politely.
- CharlottePut my name on it too. Two names are harder to ignore.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.