Words to know
collect a lot of something over time
use points or a voucher to get something
days when you can't use points or discounts
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
- NguyenText hidden. Listen first.
- PoppyText hidden. Listen first.
Practice · 3 min
Shadow Nguyen first. He's the helpful colleague who knows the rules; his questions are short and his advice is quick. Then take Poppy's part. Her mood swings three times: surprised ("Seriously?"), worried ("Oh no"), then delighted. Let each one show in your voice.
- NguyenPoppy, you've flown to Sydney, what, twice a month this year?
- PoppyAlmost. Why?
- NguyenYou must have racked up thousands of miles. What are you doing with them?
- PoppyNothing. I assumed they belonged to the company, since the company paid for the flights.
- NguyenNot here in Singapore. Check the travel policy. Miles from work trips are yours to keep.
- PoppySeriously? I've been ignoring those emails for months.
- NguyenHow many do you have?
- PoppyLet me look. Sixty-two thousand.
- NguyenThat's a round trip to Europe, at least. Maybe more.
- PoppyMy parents live in Edinburgh. I haven't been home in two years.
- NguyenThen that's your answer. When are you thinking of flying?
- PoppyDecember, for my dad's birthday. It's the week before Christmas.
- NguyenCareful. A lot of airlines have blackout dates around the holidays.
- PoppyOh no. Let me check. It says the twentieth of December to the second of January.
- NguyenAnd his birthday is?
- PoppyThe eighteenth. So if I fly on the fifteenth, I'm fine.
- NguyenThen redeem them today, before the seats go.
- PoppyI'm doing it right now. Nguyen, I owe you a coffee. Maybe a whole cake.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.