Words to know

have a small amount cut off your hair

have no free times left

write a message so someone else knows something

Step 1 of 5

Listen first

No text yet. Listen for who, where and what goes wrong.

LeahLiam

Practice · 3 min

Take Liam's part first, then Leah's. Leah is friendly and reassuring, like someone who's had this call many times. Liam is worried in a funny way. Read Marco's note like a list, and copy Liam's delighted "Even the basketball part."

  1. LeahGood afternoon, Fifth Street Barbers. Leah speaking.
  2. LiamHi, Leah. It's Liam Patel. I'd like to book a trim with Marco, please.
  3. LeahHi, Liam. I'm sorry, Marco's on vacation. He's back in two weeks.
  4. LiamTwo weeks? Oh no. My sister's graduation is on Friday. There'll be photos.
  5. LeahThen you definitely need a haircut. We have other great barbers.
  6. LiamI know. It's just that Marco's cut my hair for six years. He knows my head.
  7. LeahI understand. People get very attached to their barber.
  8. LiamLast time someone else cut it, I looked like a tennis ball.
  9. LeahThat won't happen here. What about Omar? He's been with us for ten years.
  10. LiamIs Omar free this week?
  11. LeahLet me check. He's booked up tomorrow and Wednesday. Thursday at seven?
  12. LiamThursday works. But how will he know what Marco usually does?
  13. LeahMarco keeps notes for all his regulars. I'll leave a note for Omar with yours.
  14. LiamMarco keeps notes about me? What do they say?
  15. Leah"Number two on the sides. Leave the top long. Talks about basketball."
  16. LiamThat's exactly right. Even the basketball part.
  17. LeahSo you're in good hands. Thursday at seven with Omar.
  18. LiamPerfect. And please tell Omar: no tennis balls.
  19. LeahI'll put that in the note too.

Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.