No receipt, no problem

Take Luca's part first, then Hannah's. Hannah never raises her voice, even when Luca is short with her. Keep her lines calm and slow. Copy Luca's tired, clipped "Receipt?" and how his tone changes after "Sorry. It's been a long day."

1. HannahHi. I'd like to return these headphones. They stopped working after two days.
2. LucaReceipt?
3. HannahI don't have the paper receipt, sorry. But I paid by card last week.
4. LucaNo receipt, no return. It's on the sign.
5. HannahCould you check again? I think your system keeps a record of card payments.
6. LucaLook, I have a line of people behind you. Next!
7. HannahThere's no need to be rude. I'm asking a simple question.
8. LucaSorry. It's been a long day. What's your question?
9. HannahCan you look up the payment with my card? It was last Tuesday, around six.
10. LucaHonestly, I've never tried that. Let me see.
11. HannahTake your time.
12. LucaOkay. Card ending in four-two-one-nine? Headphones, forty-nine dollars?
13. HannahThat's them.
14. LucaSo it is in the system. I didn't know we could do that.
15. HannahI work in a store too. Everyone learns the hard way.
16. LucaWould you like a refund or store credit?
17. HannahA refund, please. To the same card.
18. LucaDone. And I'm sorry about before. I shouldn't have been so short with you.
19. HannahApology accepted. Good luck with that line.