Words to know

be traveling toward you now

confuse two things, or put them in the wrong order

follow where something you bought is, step by step

Step 1 of 5

Listen first

No text yet. Listen for who, where and what goes wrong.

SamirChiara

Practice · 3 min

Take Samir's part first, then Chiara's. Chiara is hungry and frustrated, but she keeps a sense of humor. Samir is apologetic and efficient. Copy the realization in "12B? I'm 21B." and her dry line about keeping a plant alive.

  1. SamirGolden Wok, this is Samir. How can I help?
  2. ChiaraHi. I ordered dinner an hour and a half ago. It still hasn't arrived.
  3. SamirI'm sorry about that. Can I have your name and address?
  4. ChiaraChiara Rossi. 21B, Harbor Towers.
  5. SamirOne moment. Hmm. It says here your order was delivered forty minutes ago.
  6. ChiaraDelivered? I've been sitting by the door the whole time.
  7. SamirThe driver sent a photo. A green door with a plant next to it.
  8. ChiaraMy door is blue. And I've never kept a plant alive in my life.
  9. SamirLet me zoom in. The door number says 12B.
  10. Chiara12B? I'm 21B. Someone on the twelfth floor has my dinner.
  11. SamirIt looks like the driver mixed up the numbers. I'm really sorry.
  12. ChiaraSo what happens now? I'm starving.
  13. SamirWe'll make your whole order again, right now, free of charge.
  14. ChiaraThank you. How long will it take?
  15. SamirAbout twenty-five minutes. I'll send you a link so you can track the order.
  16. ChiaraGreat. And the person in 12B?
  17. SamirIf they're honest, they'll call us. If not, they're enjoying your dumplings.
  18. ChiaraMaybe I'll go down and knock. They owe me some dumplings.
  19. SamirGood luck. Your new order is on its way soon, I promise.

Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.