Words to know
be traveling toward you now
confuse two things, or put them in the wrong order
follow where something you bought is, step by step
Step 1 of 5
Listen first
No text yet. Listen for who, where and what goes wrong.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
- ChiaraText hidden. Listen first.
- SamirText hidden. Listen first.
Practice · 3 min
Take Samir's part first, then Chiara's. Chiara is hungry and frustrated, but she keeps a sense of humor. Samir is apologetic and efficient. Copy the realization in "12B? I'm 21B." and her dry line about keeping a plant alive.
- SamirGolden Wok, this is Samir. How can I help?
- ChiaraHi. I ordered dinner an hour and a half ago. It still hasn't arrived.
- SamirI'm sorry about that. Can I have your name and address?
- ChiaraChiara Rossi. 21B, Harbor Towers.
- SamirOne moment. Hmm. It says here your order was delivered forty minutes ago.
- ChiaraDelivered? I've been sitting by the door the whole time.
- SamirThe driver sent a photo. A green door with a plant next to it.
- ChiaraMy door is blue. And I've never kept a plant alive in my life.
- SamirLet me zoom in. The door number says 12B.
- Chiara12B? I'm 21B. Someone on the twelfth floor has my dinner.
- SamirIt looks like the driver mixed up the numbers. I'm really sorry.
- ChiaraSo what happens now? I'm starving.
- SamirWe'll make your whole order again, right now, free of charge.
- ChiaraThank you. How long will it take?
- SamirAbout twenty-five minutes. I'll send you a link so you can track the order.
- ChiaraGreat. And the person in 12B?
- SamirIf they're honest, they'll call us. If not, they're enjoying your dumplings.
- ChiaraMaybe I'll go down and knock. They owe me some dumplings.
- SamirGood luck. Your new order is on its way soon, I promise.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.