When you need this

Booking ahead is almost always cheaper than walking up to the counter, and in busy seasons it's the only way to get a car at all. On the phone, the agent fills a form, so the questions come in a fixed order: where you'll pick up, when, where and when you'll return, what size, your name, a card. Your job is to have each answer ready before they ask.

Give your flight number if you're picking up at an airport. If your flight is late, the counter knows you're coming and keeps the car.

Phrases

the opening line on the phone or online chat

where you'll get the car

the date and time you'll pick up

the date and time you'll bring it back

lets the counter wait if your flight is late

must match the driver's license

the person who signs and drives first

asks when you pay

the message with your booking details

asks the cancellation rule before you book

hears the price one more time

you repeat the details to check them

Say it out loud

Tap a sentence to hear it. Say it after the voice.

Practice · 3 min

Say the line that fits. Situation on the left, one natural line on the right.

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.