A woman picks up her coffee, and something isn't right. Listen for what she ordered, and for how the barista makes it right.

Step 1 of 6

Listen first

No text yet. Listen for who, where and what goes wrong.

BaristaHana

Practice · 3 min

Record Hana's line, "Thanks. Um, sorry, is this oat milk?" The "Um, sorry" gives the barista a warning that a small problem is coming. Keep it light, then let "oat milk" rise. Compare with the model.

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Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.