Fatima arrives at her hotel in Berlin late at night and finds there's no room for her. Listen for how she stays firm, and how the receptionist takes the blame without making excuses.
Step 1 of 6
Listen first
No text yet. Listen for who, where and what goes wrong.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
- FatimaText hidden. Listen first.
- ReceptionistText hidden. Listen first.
Practice · 3 min
Record Fatima's line "Hang on. I booked this two months ago. I have the confirmation right here." Cut in quickly on "Hang on," then slow down and stress "two months" and "right here." Compare with the model. Interrupting fast and then speaking slowly sounds firm, not rude, because the facts do the arguing.
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Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.