A shopper brings back a jacket that doesn't fit, but the receipt is gone. Listen for how the cashier finds the purchase anyway, and for what he decides at the last moment.

Step 1 of 6

Listen first

No text yet. Listen for who, where and what goes wrong.

DanielCashier

Practice · 3 min

Record Daniel's line "Actually, before you do that, do you have it one size up?" Compare it with the model. "Actually, before you do that" is how you stop a process politely when you change your mind. Keep it quick and light, as if it's a small afterthought.

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Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.