A woman who works from home calls her internet provider in Shanghai. Listen for what she thinks she did wrong, and for what's really causing the problem.
Step 1 of 6
Listen first
No text yet. Listen for who, where and what goes wrong.
- SupportText hidden. Listen first.
- MeiText hidden. Listen first.
- SupportText hidden. Listen first.
- MeiText hidden. Listen first.
- SupportText hidden. Listen first.
- MeiText hidden. Listen first.
- SupportText hidden. Listen first.
- MeiText hidden. Listen first.
- SupportText hidden. Listen first.
- MeiText hidden. Listen first.
- SupportText hidden. Listen first.
- MeiText hidden. Listen first.
- SupportText hidden. Listen first.
- MeiText hidden. Listen first.
- SupportText hidden. Listen first.
Practice · 3 min
Record Mei's first two lines as one answer and compare it with the model. She gives the time it started, her situation and her deadline. Support agents can't see your frustration, so facts like these are what get your call taken seriously.
Your recording stays on this device. Nothing is uploaded.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.