A manager has a quiet word with an employee who keeps arriving late to meetings. Listen for what's really bothering her, and for the deal they reach.

Step 1 of 6

Listen first

No text yet. Listen for who, where and what goes wrong.

ManagerTyler

Practice · 3 min

Record the manager's line "I'm not trying to make a big deal of it. I'd like us to find a fix." Then compare it with the model. The first sentence lowers the temperature and the second moves to solutions. It's a useful pair any time you need to raise a problem with someone you'll keep working with.

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Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.