A man who just moved to Toronto is buying a phone plan in a store. Listen for what he really needs, what the rep tries to sell him, and what he chooses.
Step 1 of 6
Listen first
No text yet. Listen for who, where and what goes wrong.
- RepText hidden. Listen first.
- CustomerText hidden. Listen first.
- RepText hidden. Listen first.
- CustomerText hidden. Listen first.
- RepText hidden. Listen first.
- CustomerText hidden. Listen first.
- RepText hidden. Listen first.
- CustomerText hidden. Listen first.
- RepText hidden. Listen first.
- CustomerText hidden. Listen first.
- RepText hidden. Listen first.
- CustomerText hidden. Listen first.
- RepText hidden. Listen first.
- CustomerText hidden. Listen first.
Practice · 3 min
Record yourself saying what you don't need, then asking for what you do: "I don't need unlimited data. What's the cheapest plan that covers calls?" Compare with the model. The first sentence should sound relaxed and certain, so the rep doesn't keep selling.
Your recording stays on this device. Nothing is uploaded.
Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.