The moment

Monday morning at an office in Manchester. Harry comes in slowly after his weekend soccer game, and his coworker Aiko notices right away. He says he's fine. He isn't. Listen for how Aiko gets the real story without making a fuss, and how Harry finally admits what hurts.

The conversation

AikoHarry
  1. Aiko
  2. Harry
  3. Aiko
  4. Harry
  5. Aiko
  6. Harry
  7. Aiko
  8. Harry
  9. Aiko
  10. Harry
  11. Aiko
  12. Harry
  13. Aiko

Words to know

casual: walking in a strange way

walk unevenly because one leg hurts

you noticed what I was hiding

have a doctor or expert look at something

not take part in a game or activity this time

Check yourself

1Why doesn't Aiko believe Harry's first answer?
2What does Harry mean by "OK, you caught me"?
3What does Aiko suggest before the client visit?

Practice · 4 min

Round one: repeat every line. Round two: mute Harry and play him, starting with "I'm fine" and then telling the truth. Round three: mute Aiko and practice kind, direct questions: "Is it swollen?" "Have you had anyone look at it yet?" Keep "Ouch" short and warm.

  1. AikoMorning, Harry. Are you OK? You're walking a bit funny.
  2. HarryI'm fine, honestly. It's been a long weekend, that's all.
  3. AikoYou're limping, though. Did something happen at your soccer game?
  4. HarryOK, you caught me. I twisted my ankle in the last five minutes.
  5. AikoOuch. Is it swollen?
  6. HarryA little. And my shoulder's sore too, because I landed on it.
  7. AikoThat sounds painful. Have you had anyone look at it yet?
  8. HarryNot yet. I thought it would feel better by Monday.
  9. AikoWell, it's Monday. And we've got the client visit on the fourth floor at eleven.
  10. HarryRight. The stairs. I hadn't thought about that.
  11. AikoLet's take the elevator, and I'll carry the samples for you.
  12. HarryThanks, Aiko. I owe you one. I'll get it checked out this afternoon.
  13. AikoGood plan. And maybe sit out the game next Sunday.

Say it today

Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.