“What I liked most was how calmly you handled that call.”
B1 · Intermediate10 minPhrases
When you need this
Encouragement is part of the job when you lead people: after good work, after a mistake, before something scary, and in the middle of a long, tiring stretch. Most managers do it too rarely, and when they do, it's a vague "Good job" that nobody remembers by lunchtime.
Specific praise lands. "What I liked most was how you handled the angry customer" tells someone exactly what to keep doing, and it proves you were paying attention. After a mistake, encouragement is about perspective, not pretending it didn't happen: "Don't be too hard on yourself" works because it comes after the problem has been dealt with. And before a challenge, a short line of confidence ("You've got this") means more from you than from anyone else.
Phrases
praise tied to a specific piece of work
naming exactly what worked
strong, sincere praise
valuing someone's effort
noticing progress
telling someone to continue
comfort after a mistake
it's normal to struggle with something new
confidence before a challenge
promising support
keep going through a hard period
the goal is close
praise after a difficult moment
Say it out loud
Tap a sentence to hear it. Say it after the voice.
Practice · 3 min
Say the line that fits. Situation on the left, one natural line on the right.
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Say it today
Use it once in a real conversation before tomorrow. Out loud counts, even to yourself.